Landlord Information

Leasing and Management Process

Once a prospective tenant has viewed your property, they are asked to fill in a detailed application form. Applications are completed by each adult who will be occupying the property.

This form covers details of current and previous residences, employment history, personal references, the number of people occupying the property, in addition to personal identification like driver’s licence, passports or utility bills issued in their name.

The property management team then carries our reference checks, and verify personal details. Further to this, as a landlord, you are offered a safety net option to conduct a name check on the National Tenancy Database (NTD) that provides a detailed history of the tenant regardless of the state they previously resided in Australia.

The application is then discussed with you and once you are completely satisfied that the recommended tenant is the right one for your property, the tenant is notified that they have been successful. In turn, they confirm their desire to proceed.

An appointment is made with the tenant to complete lease sign up, rental deposit and key hand-over procedures, as the last step.

Once the tenant settles into the property, a scheduled property inspection is conducted every six months to ensure your property is well maintained during the life of the lease.

Tenant selection

Selecting the right tenant for your property is a delicate procedure. Our experienced Property Management team make all efforts to ensure your property is leased to tenants that are right for your property and investment option.

As detailed in the Leasing and Management Process, several checks and balances are applied to selection of a suitable tenant for your property, with minimal intrusion to you as the landlord and the tenant to ensure a mutually beneficial arrangement for all parties involved.

Tenancy Agreement Preparation

The tenants are required to complete a fixed-term lease agreement for a period of either six months or twelve months

They are advised of the commitments and agreements they have made by signing the lease agreement. This includes the regular inspections that will be conducted by the property management team and the handling of any maintenance issues they may have.

The tenant is also advised to bring to this appointment 1 calendar-month’s rent and the rental deposit (bond) money as advised by the Property Management department. They are also advised of the various methods available for the payment of these monies, in line with state regulatory bodies (e.g.RTBA, Residential Tenancies Act).

Rent Arrears

Ensuring good tenants ensures timely payment of rental monies.  The vast majority of tenants pay their rent on or before the due date. However, there are occassions when this does not occur and our actions at these time are as follows:-

• More than 5 days overdue – an SMS reminder notice, followed by an email is sent to the tenant
• More than 10 days overdue – an SMS, an email and a phone call advising of follow up actions
• More than 14 days overdue – a notice to Vacate and a Residential Tenancies Tribunal hearing application are submitted
• More than 15 days overdue – The above actions in addition to a Warrant of Possession for the property.

Property Vacancy

Our goal is to ensure your property remains vacant for as short a time as possible.  To further enable this goal, our Property Management department will supply you – the landlord – with the rental evaluation that empowers you to make the right decisions for your investments and circumstances.

The right renal value is critical to ensure your property is well position in the rental market to be quickly snapped up by the right tenant.  We prefer that your property is rented on a fixed term twelve-month lease, giving you a stable rental income.

If your property remains vacant for more than a week, we commit to ensuring our Property Managers providing you with a weekly update on the number of inspections and enquires received in relation to the property.

Insurance

Our Property Management department strongly recommend that you as the landlord, take a landlord’s insurance in addition to the obvious and common building insurance, prior to the tenant moving into the property.  This insurance covers items such as; loss of rental income, damage to property, loss and damage to building and legal liability.

The claimable limit on each of these items may differ based on the policy offered by different insurers, so it is always a good idea to do your research before deciding on the Landlord Insurance that best suits your circumstances and property.

Advertising Your Property

When you assign your property for us to look after, we ensure all properties are advertised effectively and refreshed efficiently on both our website and realestate.com.au website.

We offer, at an additional cost advertising in newspapers like the local papers, The Age and the domain.com.au website.

Most properties if advertised at the right market value will be leased within a period ranging from 1 day to 4 weeks.

Inspections

If your property has just come onto the rental market, and we receive an inspection request from a potential tenant, we will ensure the inspection is conducted within a 24-hour period.

Prior to a tenant moving into a newly leased property, we conduct a property inspection.  The tenant is required to agree and sign the subsequently produced Property Condition Report.

Once your property is leased, we make it our business to ensure we know the current state of your property.  To this end we enact a policy of conducting a routine inspection, personally, at an agreed time with the tenant, once every six months.  This inspection is carried out by one of our dedicated Property Management team members.  The results of the inspection are documented in a detailed Property Inspection Report.